RETURNS AND REFUNDS

REFUND POLICY

WE ACCEPT RETURNS OR EXCHANGES ON ITEMS:

• Within 16 days of receipt.
• With all tags, labels and shields attached.
• Full priced items that have not been worn, washed, altered or damaged.

There are certain situations where your request for return could be rejected, or only partial refunds are granted:

• Any item that is returned more than 16 days after the purchase date
• Hygienic stickers are removed for underwear or swimwear.
• Personal care products once opened

REFUNDS:

Once your return is received, inspected and processed, we will send you an Email and SMS to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and the refund will be made using the payment method (Visa Card-Master Card).
you have chosen for your online purchase, within 7 working days from return confirmation.

If a Gift Card is used and the product is returned, the funds will be placed back on the original card.

Returned products are your responsibility until we receive them, so make sure they’re packed up properly and can’t get damaged on the way!

SHIPPING:

Please send the returns to the following address:

Atkinz Fashion LLC, 702, LA Secret Returns, Regal Tower, Downtown, Burj Khalifa, Dubai, UAE

OR

You can return the items for free in one of our physical stores.

CONTACT DETAILS:

If you have any questions on how to return your item to us, contact us at care@lasecret.com or call us at +971 4 354 0455, we are available Sunday-Thursday; 9:30 AM – 4 PM (UAE Time), Friday – Saturday: Closed